Refund policy

Our Returns Policy applies to all purchases made on Bo and Tee Ltd (T/A Bo and Tee) and are incorporated by reference in these Terms.

Standard Return Timeframes - From 24th September 2026

From 24th September 2026, there will be changes to our returns policy for UK, EU & US customers. Any orders placed on or after this date will be subject to the new terms outlined below.

UK & EU customers

Our standard return window allows for a cash refund or exchange within 14 days of delivery, extended to 28 days for store credit.

To help you find your perfect fit, your very first order qualifies for a free return within the first 7 days of delivery, subject to the following conditions:

  • Free return shipping only applies if you keep at least one item from your order. If you return your entire order, the free return fee is voided.
  • If you initiate your first-order return after the 7-day window, standard return fees will apply. If you're returning within the UK, £3.95 will be deducted from your return total. For customers returning from the EU, return fees per country can be found here.
  • If opting for store credit, you'll benefit from a 10% incentive which will be added to your store credit balance, please note this incentive is only available if you return within 14 days of delivery and is capped at £25 (or the equivalent in your currency).

UK only: From your second order onwards, standard return timeframes apply. Returns within 7 days of delivery are FREE if you select store credit or an exchange. Otherwise, a £3.95 fee will be deducted when we process your return (or for any returns after 7 days).

EU only: From your second order onwards, standard return timeframes apply and a fee is charged for each return (subject to policy). Any fees for refunds, exchanges, or store credit will be deducted when we process your return.

US customers

Orders must be returned for a refund within 7 days of delivery, exchanges within 14 days of delivery, extended to 28 days for store credit.

  • If returning for a refund, a $12.99 fee ($9.99 if returned via Happy Returns) will be deducted from your return total.
  • If returning for an exchange, a $12.99 fee ($9.99 if returned via Happy Returns) will be deducted from your exchange value.
  • If returning for store credit, a $2.99 fee will be deducted from your return total. We’ll also add an extra 10% bonus to your store credit balance (up to a maximum of $25), if you opt in for store credit within 7 days of delivery.

Rest of World Returns

If you're based outside of the UK, EU or US, we offer some subsidised return fees and some self-post options, depending on the country you're returning from. These fees can be found here. Please note, your very first order qualifies for a free return within the first 7 days of delivery (excluding self post lanes).

Standard Return Timeframes - Before 24th September 2026

Orders placed before 24th September 2026 must be returned back to us within 14 days for a refund or exchange, from the date your order is delivered, extended to 30 days for store credit. Please note, store credit expires after 5 years.

Our standard return window allows for a cash refund or exchange within 14 days of delivery, extended to 28 days for store credit.

We don’t accept returns for unwanted items after our relevant returns period. 

ORIGINAL CONDITION

Hygiene and customer safety is really important to us, therefore please do your best to try on, handle and repackage items with care. Items must be returned back to us in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to cleaning charges or refusal.

For any items that contain multiple parts such as multipacks and 2-part sets, all parts must be returned within the same return parcel to qualify for a refund pending QC inspection of the returned items. Failure to return these items together may lead to refusal.

NON-RETURNABLE ITEMS

Whilst returns are an important part of the retail process, not all items can be returned back to us. Our non-returnable items include socks, face masks, headbands, hair accessories, fitness equipment & water bottles. We do require hygiene stickers remain intact, failure to do this will result in the item being non-returnable.

Any purchases at a pop up or sample sale are final and returns are not accepted.

RETURN OUTCOMES

Returned items may be eligible for a refund, store credit or exchange, providing your return is in line with the rest of our policy.

You can also now opt for our Shop Now return method which allows you to choose from the below options:

In-line exchange: Exchange for the same item in an alternative size or colour at no additional cost. Subject to price amendments.

Exchange for something different: Exchange your unwanted item(s) for anything across our website, excluding pre-order items. Any additional cost will be paid by the customer upon submitting the return. If the item you choose costs less then the you can decide to receive the remaining amount via a refund or store credit, subject to policies.

We also offer Instant Exchanges. With an Instant Exchange, your new order will be processed as soon as you've registered your return, so you don't have to wait until we've received your other item(s). This excludes self-post returns that don't use the label/QR provided by us.

Once you have submitted your return, your new order will be picked & packed, ready for dispatch. You will receive an order confirmation for this within 24 hours. We'll hold the full charge on your card which will be returned to you once you've posted your item(s) back. You will enter your card details at the point of registration. Please note, you will need to return your order within 14 days of submitting your return. If your return is not sent back to us within this timeframe, your card will automatically be charged.

Exchanges are dependent on stock availability. Non-returnable items won't be available for return. Items must be returned within the relevant return timeframes and policies specific to store credit, exchange, Shop Now and refunds. All shop now exchanges will be dispatched once your return has been processed / approved.

Please note, all return totals displayed during Shop Now are in GBP. These totals will be the equivalent in your country's currency whether you upsell or down-sell your return.

PROCESSING TIME

We aim to process all returns within 6 Working Days (UK) / 14 days (International) of delivery to us, providing there are no issues with the return. Refunds will be processed back to your original method of payment. Store credit will be issued via gift card. Exchanges will be automatically processed as a new order and shipped out to you on standard delivery.

We'll email you once we've received and processed your return. If you paid part gift card and debit/credit card, then the refund will automatically go to the gift card first. Please use the original gift card code to redeem on your next order. 

UNREASONABLE CLAIMS / FAIR USE POLICY

Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered. 

We also actively monitor for images or videos that have been altered. If you use AI or photo-editing tools to fake or exaggerate damage on an item, we will permanently block you from shopping with us.

If you return items that do not match what you originally ordered, we reserve the right to take legal action against you. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company. 

RESPONSIBILITY

Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.