returns at a glance.
Orders must be returned within 14 days of delivery for a full refund or exchange extended to 28 days for store credit. For US customers, orders must be returned for a refund within 7 days of delivery, exchanges within 14 days of delivery, extended to 28 days for store credit. Visit our returns Policy for full details.
how to make a return.
visit our returns portal
start your return process here.
add details
enter your order number and the email address used when placing your order.
choose items
select the items you'd like to return and why.
pick return type
select refund, exchange or store credit, depending on eligibility.
receive label
you'll receive a return label or QR and instructions by email.
post back
pack your items securely and drop them off at your nearest location.
good to know.
return fees
Return fees are priced per return, and will be deducted from your refund at the time it's processed. Your first return is free if returned within 7 days of delivery (excluding US and self-post returns). Please note, if you choose to return your entire order, standard return fees will apply.
View the list of our return fees here.
We offer labels for 28 countries. If your country isn't listed, you can still register your return using our portal, however you will need to self post your return back to us.
processing timeframes
Once we receive your return at our warehouse, we'll process your refund / store credit / exchange within 10 working days for UK customers and 14 days for International customers. You'll receive a confirmation email when it's been processed, and should allow a further 3-5 working days for funds to appear in your account.
item condition
To be eligible for a return, items must be unworn, unwashed and in their original condition, returned with all original tags attached, free from marks, perfume, deodorant, or other signs of wear.
