Returns

Register your return here

FREE exchanges and store credit for UK customers!*

UK Customers: Orders must be returned back to us within 21 days for a refund or exchange, extended to 30 days for store credit.

International Customers: Orders must be returned back to us within 30 days for a refund or exchange, extended to 45 days for store credit.

These timeframes are from the date your order is shipped. We don’t accept returns for unwanted items after our relevant returns period. 

 View return policy here

We've recently updated our return fees

FESTIVE RETURNS TIMEFRAMES:

To make gifting easier over the festive period, we'll have an extended returns policy. This extended returns policy is applicable to orders placed between 20th November - 26th December 2025. Please see the extended returns timeframes below:

UK Customers: Orders can be returned for a refund or exchange until 15th January and for store credit until 31st January 2026.

International Customers: Orders can be returned for a refund or exchange until 21st January and for store credit until 31st January 2026.

From 27th December, our standard returns policy applies.

  If you need any help with your return, chat to our Bo+Tee bot in the bottom corner!