Meet Our Team: Customer Service

Always wondered what it’s like to work for Bo+Tee’s customer service team? Well now’s your time to find out! We’ve caught up with a couple of our talented Bo+Tee customer service team to give you an insight into their roles. Including, how they got there, what day-to-day life is like, they’re biggest achievements and lots of helpful advice for graduates.

So grab a cuppa, change into your comfiest activewear and step inside Bo+Tee’s Bromborough HQ with us…

EMILY - CUSTOMER EXPERIENCE SENIOR EXECUTIVE

Tell us about you, your role at Bo+Tee and what your day to day is like.

Hey, I’m Emily! I’ve lived in Liverpool for the past 7 years and I’ve worked in the company for just over 3 years. My role at Bo+Tee is Customer Experience Senior Executive. My goal is to improve the experience on site and throughout the customer journey to make it as smooth as possible. I’m currently the only person on the CX team, so I’m able to have a hand in a variety of different assignments. At the moment, I’m managing a couple of big projects and liaising with different departments to implement new technologies and changes on the site and apps, to make them more engaging and easier to use. 

 

How did you land your dream job?

I’ve always known I wanted to work in fashion. I studied Photography, Textiles and English in college then went on to study Fashion Communication at LJMU. During university, I did a 3 month internship at another online fashion company. It was quite a small team, so I had the best opportunity to delve into each department and get a taste of the different roles involved. After graduating, I applied for a Customer Service job at Oh Polly, and after just a year I was promoted to CS trainer and QA Specialist. I was in this role for just under 2 years before applying for the all-new internal CX role. I was thrilled to get the promotion and land my dream job!

 

What was your interview prep and process like?

For the application, I had to present a mystery shop for Oh Polly detailing my findings and any improvements I wanted to make. I put a lot of time and effort into the presentation, to make sure I was completely comfortable with it and could deliver it with confidence. 

To prepare for the interview, I had an idea for typical style questions (strengths, weaknesses etc.) but I don’t like to overthink things or be too scripted. After I’d given my presentation, the four managers / directors interviewing me went round and asked me questions about my findings and how I’d cope with the different challenges of a new role. I found out that I’d got the job the day after!

 

What are your best interview tips?

Just be genuine, honest and positive. You’ve got this far, so be yourself and be confident in your abilities. Take a deep breath and take time to think over the question before answering to avoid rambling or stumbling over your words. If you don’t understand a question, just ask! 

 

What’s your favourite thing about working for Bo+Tee?

The progression is amazing - there are forever new opportunities popping up and you are always recognised for your hard work. I also love our team spirit! Everyone is so hard working, and we have each other’s backs. Not to mention, the office space is stunning. Always a pleasure walking into work!

What’s been your biggest achievement working for Bo+Tee?

My biggest achievement would without a doubt be my promotion to CX Senior Exec. It was a big step up for me with plenty of new responsibilities but I’m thoroughly enjoying it. 

 

If your colleagues were to describe you, what would they say?

I think they would say I’m friendly, eager to get involved in different tasks, and always happy to help!

 

What tips would you give to someone in their final year of university?

You’re so close to the finish line – every bit of effort will pay off if you try your hardest. Don’t leave things till the last minute because no one needs that stress in their life! Just stay calm and carry on, it’ll all be worthwhile.  

 

What advice would you give to a graduate who wanted to work in fashion?

It’s tough competition out there and you can’t always start at the top. Most companies want experience, so you may need to get your foot in the door doing something else and work up from there – this way you’ll gain experience in the company whilst working towards your goal. I’d also advise you to apply for internships / placements if you’re struggling to get full-time employment. The more experience you have will put you in good stead for future applications. 

 

What advice would you give to a graduate who wanted to work in your role specifically?

When I finished Uni, I knew I wanted to work in online fashion, but I wasn’t quite sure what sector. I didn’t know that I would find myself in Customer Experience, but it so happened that it turned out to be my dream role. However, I do believe that starting my career in Customer Service gave me the knowledge of customer wants and needs. You’ll need to be customer focused and experience in project management would be great. Some practice in mystery shops is beneficial too as you’ll be doing lots of these! I think there are a few different avenues you can take to get into CX, but CS is a good start and I do think that starting in a small (initially) but fast growing company helped me progress quite quickly.

  

BETHANIE - CUSTOMER SERVICE TEAM LEADER

Tell us about you, your role at Bo+Tee and what your day to day’s like.

My name’s Bethanie and I’m a Marketing graduate from The University of Liverpool. I’m currently a Team Leader here at Bo+Tee. Alongside this, I manage the marketing tasks for the Trustpilot banners, used to promote new collections. My day to day schedule at Bo+Tee is always different and unique. Some days will be dedicated to managing my team through individual meetings, whilst other days are dedicated to customer service through emails and social media. I love Bo+Tee as each day at work is always slightly different, giving everyone the opportunity to grow and develop new skills within the industry.

 

How did you land your dream job?

I began my journey here as a second year University student on a part time basis. Since graduation I’ve worked very hard within the company and was given the opportunity to work in LA for 3 months, my dream job! 

To achieve this I consistently tackled all tasks head on, and to the best of my ability. I always asked questions to ensure my work is to the best standard possible, and I took every opportunity / task with a positive attitude.

 

What was your interview prep and process like?

I prepared thoroughly to make sure that I represented myself well at my interview. I arrived on the day with a fully up to date relevant CV and cover letter and I researched the company well in advance. Being an avid Bo+Tee customer myself this was the easiest part for me! To make sure I was in the best mindset possible, and well prepared, I had an early night and woke up nice and early on the day.

 

What are your best interview tips?

Always relate your experience to the question, try not to give vague or common answers and get creative! Try to be as confident as you can and always reflect your interest for the role through your body language and answers - remember to smile and let your personality shine through.

 

What’s your favourite thing about working for Bo+Tee?

Bo+Tee wants their employees to succeed and grow. There are many internal vacancies and opportunities to grow within the company that can open you to new opportunities. Alongside this, the company cares about the wellbeing of their employees. We have a mental health service open to all employees, a team rep to assist with any concerns, regular wellbeing events such as free pizza in the office, Love Island parties and even a butler service during black friday! It’s a fantastic place to work.

What’s been your biggest achievement working for Oh Bo+Tee?

Through my hard work I’ve been given the opportunity to go on an all expenses paid trip to LA to assist with the creative tasks within the company, such as photoshoots and events. This is definitely my biggest achievement to date and overall a dream come true!

 

If your colleagues were to describe you, what would they say?

They’d likely describe me as a very hard worker and team player.

 

What tips would you give to someone in their final year of university?

Within my time at university my final year was really tricky! I would definitely advise preparing any reading, exams or assignments as quickly as possible to give yourself an optimised amount of time to prepare. Always allow yourself time for rest and make sure to reward yourself and your accomplishments.

 

What advice would you give to a graduate who wanted to work in fashion?

I’d advise that experience is essential. Try to open yourself to as many opportunities as possible. If your university has any fashion socials, clubs or extracurricular programs definitely take advantage of these, they look great on your CV! I would also advise to break into the industry as soon as possible, even if it's picking a part time entry level fashion job, all experience is great experience.

 

What advice would you give to a graduate who wanted to work in your role specifically?

Bo+Tee is the most amazing place I’ve ever worked and is full of opportunities. My day to day role varies so being flexible, open minded and ready for any challenge is key.

 

If you're interested in applying to work for Bo+Tee and Oh Polly make sure to check out our careers page today!